Innovative Field Service Management Software
Craft’s innovative Field Service Management Software revolutionizes field operations with cutting-edge technology, including AI capabilities and dispatch management. This comprehensive software enables real-time scheduling, efficient dispatching, and accurate tracking of field technicians, ensuring that the right personnel are deployed to the right job at the right time.
The software provides a centralized platform for managing work orders, tracking inventory, and capturing essential job details, enhancing overall operational efficiency. With features like GPS tracking, mobile access, and automated notifications, Craft’s software empowers organizations to improve service delivery, optimize resource allocation, and boost customer experience and satisfaction. This tool is ideal for businesses looking to streamline their field service operations and maintain a competitive edge.
Craft Field Service Management Software Benefits
Improved Efficiency
Craft Field Service Software optimizes scheduling and dispatching, ensuring that technicians are deployed efficiently, reducing travel time, and increasing productivity.
Enhanced Customer Satisfaction
By providing accurate arrival times and real-time updates, the software improves communication with customers, leading to better service experiences and higher satisfaction rates.
Cost Savings
The benefits of field service management provided by the craft software help minimize operational costs by streamlining workflows, reducing fuel expenses through optimized routes, and avoiding unnecessary service calls.
Real-Time Tracking and Reporting
With GPS tracking and comprehensive reporting features, businesses gain real-time visibility into field operations, enabling better decision-making and proactive issue resolution.
Features
AI-Powered Scheduling and Dispatching:
Leverages artificial intelligence to optimize the scheduling service and dispatching, ensuring efficient allocation of resources and minimizing travel time.
Real-Time GPS Tracking:
Provides live GPS tracking of field technicians, enabling real-time monitoring of locations and job progress.
Mobile App Support:
Offers a mobile application for the mobile workforce, allowing field technicians to access job details, update status, and communicate with the office while on the go.
Work Order Management:
Facilitates the creation, assignment, and tracking of work orders, ensuring that field service teams complete tasks on time and to standard.
Inventory and Asset Management:
Tracks inventory levels and manages equipment assets, helping to ensure that necessary parts and tools are available for field jobs.
Customer Communication Tools:
Includes features for notifying customers of service times, delays, and other relevant updates to improve customer engagement and satisfaction.
Analytics and Reporting:
Provides detailed reports and analytics on field operations, including technician performance, job completion times, and service quality.
Integration Capabilities:
Easily integrates with other business systems like CRM, ERP, and accounting software, ensuring seamless data flow and comprehensive business management.
OUR CLIENTS
Trusted by Companies and Organizations Across All Industries
Craft Business Suite is a world-class enterprise asset management software (EAM) that provides cutting-edge technology to simplify and automate maintenance and asset management.
Product Features
Main Office
Address: Building 2575 King Abdullah – Al Quds District – Riyadh- Saudi Arabia